Why Equinox Chose ISC Credit as Their Mortgage Credit Reporting Partner

Equinox Client Success Story: Why They Chose ISC Credit for Mortgage Credit Reporting

For mortgage professionals, price matters but speed, support, and execution matter just as much.

Equinox has worked with ISC Credit for approximately seven years. Before switching to ISC, their team used another credit reporting agency that was known as a low-cost provider. While the pricing was inexpensive, the service experience did not meet the needs of a fast-moving mortgage business.

Equinox needed more than a credit reporting vendor. They needed a partner that could help their team move faster, troubleshoot issues, and receive knowledgeable support when credit reporting questions or time-sensitive issues came up.

One of the biggest differences Equinox noticed with ISC was the level of support around credit rescore opportunities. Instead of simply providing software and leaving the client to work through scenarios alone, ISC works closely with their team to help review credit report situations, identify possible opportunities, and guide the process when action may be available.

Equinox also shared a recent example where a loan was close to closing, but a judgment appeared and the team was having difficulty locating the information needed to clear the condition. The title company and processing team were both having trouble obtaining what was needed. Equinox reached out to ISC because they knew ISC’s team regularly works on verifications, credit reporting requests, and time-sensitive support items.

ISC was able to help obtain what was needed the same day, allowing the file to move forward and close on time.

For Equinox, ISC Credit has become more than a credit reporting agency. ISC provides responsive support, experienced guidance, and hands-on help when files need attention.