During business hours, ISC clients can reach a knowledgeable team member for help with orders, reports, supplements, account questions, and more. You get direct support from people who understand mortgage credit workflows.
Most calls are answered by someone who already knows your account.
Call 800-290-2801 and reach a live ISC representative. No hold queues. No phone trees. Your dedicated rep picks up, or another experienced team member is available to help.
Monday–Friday · 9:00 AM–5:00 PM Pacific Time
Email your ISC support team or the general support address. We respond within one business day.
Access your ISC client portal to view order history, pull reports, and manage your account 24/7.
Supplement requests are often completed within about 1 hour on average. Timelines may vary by file. Call 800-290-2801 or place the order through your LOS portal.
How supplements work → 1 to 5 daysCall 800-290-2801 to discuss strategy and place a rescore order. 24-hour rush available for time-sensitive files.
How rescores work → SetupYour ISC support team walks you through connection setup for any of our 25+ LOS integrations. Your ISC support team can help complete many LOS connections quickly once onboarding and account setup are complete.
View integrations → ConsumerHas a borrower called you about an ISC inquiry on their credit? Direct them to our Consumer Assistance page.
Consumer Assistance →Supplement requests are often completed within about 1 hour on average. Timelines may vary by file. Call 800-290-2801 for time-critical files. Rush processing is available based on order timing and bureau capacity.
ISC does not handle credit freeze or unfreeze requests. The borrower must contact each bureau directly to lift the freeze, then notify you so you can repull the report.
Bureau freeze contacts:
Once all three bureaus are unfrozen, call ISC at 800-290-2801 or repull directly through the MeridianLink portal.
VantageScore 4.0 is available for approved lender use in a limited rollout/interim implementation. VantageScore 4.0 is opt-in and not included by default. It can be added alongside Classic FICO or ordered as a VantageScore-only report. Classic FICO remains standard for lenders that have not been approved for VantageScore 4.0 use. Availability depends on investor, GSE approval, and platform support.
Search for "Information Searching Company" or "ISC Credit" in your LOS vendor directory. Enter your ISC credentials when prompted. Your ISC support team can help complete many LOS connections quickly once onboarding and account setup are complete. Full setup guide at isccredit.com/integrations/.
Call 800-290-2801. Your ISC support team will review the credit report with you, discuss rescore strategy (including credit simulation if helpful), and place the order. Standard turnaround is 1 to 5 business days, with a 24-hour rush option available for time-sensitive files. Timing depends on documentation and bureau processing. Results are not guaranteed.
Onboarding follows an onsite or virtual inspection, which the credit bureaus require. Timing depends on completed documents, inspection requirements, subcode setup, and approval steps. Contact ISC to schedule your inspection and start the process, we move as fast as you do.
Monday through Friday, 9:00 AM–5:00 PM Pacific Time. For urgent after-hours issues, please leave a message or follow the direct instructions provided by your ISC representative. Standard support requests are handled during business hours.
Yes, orders can be placed through your LOS integration or client portal 24/7. Orders placed outside business hours will be processed when the team arrives in the morning. For urgent orders, call 800-290-2801. Supplement requests are often completed within about 1 hour on average. Timelines may vary by file.