ISC clients always reach a live, knowledgeable representative, no hold queues, no ticket systems, no call centers. If you have a question about an order, a report, a supplement, or anything in between, call us. A real person answers.
Most calls are answered by someone who already knows your account.
Call 800-290-2801 and reach a live ISC representative. No hold queues. No phone trees. Your dedicated rep picks up, or another experienced team member is available to help.
Monday–Friday · 9:00 AM–5:00 PM Pacific Time
Email your ISC support team or the general support address. Response within the same business day, often within 1 hour during business hours.
Access your ISC client portal to view order history, pull reports, and manage your account 24/7.
Most supplement requests are completed the same hour they are worked on. Timelines may vary by file. Call 800-290-2801 or place the order through your LOS portal.
How supplements work → 2–5 daysCall 800-290-2801 to discuss strategy and place a rescore order. 24-hour rush available for time-sensitive files.
How rescores work → SetupYour ISC support team walks you through connection setup for any of our 25+ LOS integrations. Your ISC support team can help complete many LOS connections quickly once onboarding and account setup are complete.
View integrations → ConsumerHas a borrower called you about an ISC inquiry on their credit? Direct them to our Consumer Assistance page.
Consumer Assistance →Most supplement requests are completed the same hour they are worked on. Timelines may vary by file. Call 800-290-2801 for time-critical files. Rush processing is available based on order timing and bureau capacity.
ISC does not handle credit freeze or unfreeze requests. The borrower must contact each bureau directly to lift the freeze, then notify you so you can repull the report.
Bureau freeze contacts:
Once all three bureaus are unfrozen, call ISC at 800-290-2801 or repull directly through the MeridianLink portal.
VantageScore 4.0 is available for approved lender use in a limited rollout/interim implementation. Classic FICO remains standard for lenders that have not been approved for VantageScore 4.0 use. Availability depends on investor, GSE approval, and platform support.
Search for "Information Searching Company" or "ISC Credit" in your LOS vendor directory. Enter your ISC credentials when prompted. Your ISC support team can help complete many LOS connections quickly once onboarding and account setup are complete. Full setup guide at isccredit.com/integrations/.
Call 800-290-2801. Your ISC support team will review the credit report with you, discuss rescore strategy (including credit simulation if helpful), and place the order. Standard turnaround is 2-5 business days, with a 24-hour rush option available for time-sensitive files. Results are not guaranteed.
Most new clients are fully onboarded within 1 business day following their onsite inspection (required by the credit bureaus). Contact ISC to schedule your inspection and start the process, we move as fast as you do.
Monday through Friday, 9:00 AM–5:00 PM Pacific Time. For urgent after-hours issues, please leave a message or follow the direct instructions provided by your ISC representative. Standard support requests are handled during business hours.
Yes, orders can be placed through your LOS integration or client portal 24/7. Orders placed outside business hours will be processed when the team arrives in the morning. For urgent orders, call 800-290-2801. Most supplement requests are completed the same hour they are worked on. Timelines may vary by file.